IT Support in York for Businesses
The IT support York businesses rely on.
Fusion Systems is an ISO 27001-certified IT support company based in Osbaldwick, York. Since 2005 we’ve looked after the computers, servers, networks and phone systems of businesses in York and the surrounding areas. You can have a fully managed contract or pay-as-you-go support only when you need it, from local engineers who know your setup.
Why York businesses choose Fusion Systems
✓Local engineers: our office is in Osbaldwick, so we can be on site anywhere in York quickly.
✓Established in 2005: 20 years of supporting York businesses.
✓ISO 27001 certified: independently audited information security, so your data is handled properly.
✓Cyber Essentials certified: the UK government-backed scheme that protects against common cyber attacks.
✓Microsoft Cloud Solution Provider: we supply, set up and support Microsoft 365 directly.
✓Remote and on-site support: most problems are fixed remotely in minutes, and we visit when something needs hands-on work.
✓No long call queues: you speak to an engineer who knows your systems.
Related services: backup and disaster recovery, Microsoft 365, networking and security and IT consultancy.
Further reading: the National Cyber Security Centre’s guide to cyber security for small organisations.
IT support packages
Every package can be tailored to your business.
Pay as you go
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Best for: businesses that rarely need help and want no commitment.
No contract and no monthly fee. Support costs £70 per hour + VAT and is charged per minute, so a 10-minute fix costs a 10-minute fee.
Retainer
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Best for: businesses that want predictable monthly IT costs.
A fixed number of support hours each month at a discounted rate, for a fixed monthly fee. Use them for remote or on-site help whenever you need it.
Managed services
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Best for: businesses that want their IT fully looked after.
Covers all support requests, device management, antivirus, software and patch management, with proactive management to keep downtime to a minimum. Priced on request, based on your users and systems.
IT support for small businesses in York
Most of the businesses we look after are small and medium-sized firms without their own IT department. You get the same standards a large company would expect, from an ISO 27001 and Cyber Essentials certified team, without paying for a full-time IT person. Start with pay-as-you-go and move to a retainer or managed contract as you grow.
Managed IT support explained
Managed IT support means we look after your IT proactively for a fixed monthly fee, rather than waiting for something to break. It covers all support requests from your staff, device management, ESET antivirus, and software and patch management to keep your systems secure and up to date. Pricing is based on your users and systems, so you only pay for what you have.
Remote and on-site IT support
Most problems are fixed remotely within minutes: your staff call or message our helpdesk, and an engineer connects securely to their computer. When something needs hands-on work, such as a server, network or new equipment, our engineers come to you from our office in Osbaldwick. Remote support is available anywhere in the UK, so staff working from home are covered too.
Support is available Monday to Friday, 9am to 5:30pm. Out-of-hours support is also available, charged at a different rate.
What our IT support covers
✓Helpdesk support for staff, remote and on site
✓Microsoft 365 setup, migration and management
✓Windows Server and network support
✓Backup and disaster recovery
✓Cyber security, firewalls and antivirus (ESET partner)
✓New PCs, laptops and equipment, supplied and set up
✓VoIP phone systems and business CCTV
Areas we cover
We provide on-site IT support across York and the surrounding areas, including Osbaldwick, Heworth, Clifton, Acomb, Fulford, Haxby and York city centre. Remote support is available anywhere in the UK.
How it works
1. IT review: we look at your current setup and identify risks and quick wins.
2. A plan that fits: we recommend a package based on your users, systems and budget.
3. Ongoing support: we take over day-to-day IT so you can get on with running your business.
IT support York: frequently asked questions
How much does IT support cost in York?
Pay-as-you-go support is £70 per hour + VAT, charged per minute, so you only pay for the time we actually spend. Managed support is priced on request, depending on your users and what’s included. We’ll give you a clear quote once we’ve looked at your setup.
Do you offer on-site IT support in York?
Yes. Our engineers are based in Osbaldwick and visit businesses across York and the surrounding areas. Most issues are fixed remotely first, which is usually faster.
How quickly do you respond?
We prioritise critical issues such as a server or internet outage, and most problems are fixed remotely the same day.
Do I need a contract?
No. Pay-as-you-go needs no contract at all. For managed support, we agree terms that suit your business.
Can you take over from our current IT provider?
Yes. We handle the handover, document your systems and make sure nothing is missed.
What is managed IT support?
We look after your IT proactively for a fixed monthly fee, covering support requests, device management, antivirus and updates, instead of charging each time something goes wrong.
Do you support small businesses?
Yes. Most of our clients are small and medium-sized businesses in and around York without their own IT department. Pay-as-you-go support means there is no contract needed to get started.
Can you support staff working from home?
Yes. Remote support works anywhere in the UK, so home and hybrid workers get the same help as staff in the office.
What are your support hours?
Monday to Friday, 9am to 5:30pm. Out-of-hours support is also available, charged at a different rate.
Talk to us about IT support: call 01904 436604 or send us a message.