Business Phone Systems in York
Transformative technologies for your business
The business phone systems York companies rely on.
Fusion Systems supplies and supports IP telephony for businesses in York and the surrounding areas. Unlike traditional PBX systems that rely on analogue lines, our IP phone systems use your internet and data network for voice and video, giving you modern features at a lower cost.
Ready for the landline switch-off
The UK’s old analogue and ISDN telephone network is being switched off, with a current deadline of 31 January 2027. If your business still relies on traditional phone lines, now is the time to move to a cloud phone system. Our landline switch-off guide explains the key dates and what else in your building could be affected.
Why York businesses choose Fusion Systems for telephony
✓Local engineers: based in Osbaldwick, York.
✓Established in 2005 and ISO 27001 certified.
✓Fusion Universe cloud phone system.
✓Built for remote workers and multi-site offices.
✓VoIP and IVR from one local provider.
✓One partner for your IT and your phones.
Related services: VoIP phone systems, IVR and Microsoft 365.
Further reading: our landline switch-off guide for York businesses and ISPreview’s report on the landline switch-off.
Fusion Universe cloud phone system
Fusion Universe is our cloud-based IP PBX. It brings voice calling, video conferencing, instant messaging and collaboration tools together in one secure, cloud-hosted system. It supports remote employees and multi-site offices, gives startups and growing businesses enterprise-level features without a large IT budget, and scales easily as you grow.
Our telephony services
VoIP
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Voice over Internet Protocol (VoIP) is a groundbreaking technology that has reshaped the landscape of telephony. In contrast to conventional phone systems that hinge on analogue signalling through copper wires, VoIP harnesses the capabilities of the Internet and data networks to transmit voice data in the digital packet format.
VoIP results in a smoother and more efficient way to talk to someone over the internet instead of using traditional phone lines, providing an enhanced technology reflective of today’s digital age and resulting in a more streamlined communication experience.
IVR
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Our IVR (Interactive voice response) solution offers your business a powerful tool to optimise customer interactions, streamline operations, and enhance productivity with a system that boasts robust features and capabilities. IVR enables you to engage customers effectively, reduce operational costs, and ensure a superior customer experience.
Business phone systems York: frequently asked questions
What is IP telephony?
IP telephony makes phone calls over your internet and data network instead of traditional analogue phone lines. It is more flexible and usually cheaper, and adds features such as video calling, voicemail to email and call routing.
What is Fusion Universe?
Fusion Universe is our cloud phone system (IP PBX). It combines voice calls, video conferencing, instant messaging and collaboration tools in one secure, cloud-hosted platform.
Do we need to change our phone system before 2027?
If your business still uses analogue or ISDN lines, yes. The UK switch-off deadline is currently 31 January 2027, after which those lines will stop working. Moving to a cloud phone system now avoids a last-minute rush.
Can remote staff and other offices use the same phone system?
Yes. Fusion Universe is designed for remote employees and multi-site offices, so everyone can use the same business phone system wherever they work.
Can we keep our existing phone numbers?
Yes. We can port your existing numbers to your new phone system, so customers can still reach you on the same numbers.
Do you work with businesses across York?
Yes. Our team is based in Osbaldwick and works with businesses across York and the surrounding areas, with remote support available anywhere in the UK.
Contact us today to discuss your telephony needs.
Fusion Universe is a unified cloud phone system, accommodating remote employees and multi-site offices, resulting in streamlined and cost-effective communication. Ideal for startups and expanding businesses, it offers enterprise-level features without the need for an extensive IT budget.